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F.A.QOrdering
DiscountsReturns/ExchangesAbout OffensiveTees.com
MiscellaneousOrderingAgain, you have several options:
3. Do you accept checks or money orders? Most certainly. Please keep in mind that we must wait for checks to clear before sending merchandise. However, money orders are treated as cash and items are released immediately.4. Do you offer secure online transactions? Of course. The hallmark of internet commerce is security. Naturally, when you confide your private payment information in us, you want to be sure no one else can intercept the message. To that end, OffensiveTees.com utilizes a Verisign security certificate which not only verifies that it is indeed us you are dealing with, but also encrypts information between you and the web site. Basically is boils down to this: Your information is encoded. Even *if* someone were to intercept the message, it would be, for all intents and purposes, unreadable.5. I don't feel comfortable giving my credit card over the net. Is there another way to order? Sure! If you still don't feel safe ordering over the net despite encryption, you can always order over the phone by calling 1-800-772-9175 or by printing out your order and mailing us the old fashioned way at:
206 S. Pantano Road #166 Tucson, AZ 85710 6. Is there a minimum to order? Nope, you can order as much or as little as you like.7. How do I know you got my order? If you place your order online, via the shopping cart, the server automatically mails you a confirmation letter to recap your order as well as let you know we got it. If you "snail-mail" your order and wish to be contacted upon receipt, please include an e-mail address and we'll let you know as soon as we get it.8. How long does it take to receive my package? That depends, partly on where you are and partly on your preferred shipping method. Typical orders (those within the continental United States, using UPS for delivery) can expect 4-6 business days of travel time from the moment the order is processed and shipped, however, we ask that you give it 7-10 business days to cover the occasional lag. 2-day, Overnight and U.S. Priority mail services are adjusted accordingly and details can be made available with a phone call.9. I placed an order yesterday and my tracking number isn't coming up. Why? Once your package ships you will be automatically sent a UPS Quantum View Notification with your tracking number. Most orders are shipped within 24-48 hours. On some occasions we may have to special order any items that may be out of stock. This can take up to 3-5 business days. Once we receive the item and ship your order a tracking number will be forwarded to you. The exception to this is if your items ship directly from the manufacturer or via USPS. In these instances no tracking numbers will be provided. If you should ever have a question about the delivery time or if your order has shipped, feel free to contact our customer service center.10. How will I know if something is wrong? If we find a problem with your order, we will take steps to contact and convey to you it's nature via e-mail, phone, or fax. This is why it's so important that you fill out your order form completely.11. I got my order and it's incorrect/damaged. What do I do? If you were sent the wrong item, we'll be more than happy to replace it at no cost to you. If it was damaged during shipping, that's why we use UPS, a longstanding, trackable, and *insured* shipping company. Just phone, fax or e-mail us and we'll take care of the problem. Simple.Discounts2. Do you offer wholesale prices? Definitely. Wholesale prices can be obtained by retailers and wholesalers alike, with percentages depending on the total order. Need more details? Just ask.Returns/Exchanges1. What is your return policy like? Get an item that.....just doesn't suit you? No problem, just send it back for a full refund or exchange. Please do not wash clothing items as we cannot accept them for exchanges, much less returns. Customers are responsible for S&H fees incurred.2. What is your exchange policy like? If you should ever order an item that doesn't fit quite right, look as you envisioned, or match that new hair color your sister-in-law tricked you into trying out, feel free to make an exchange. We realize that it's easy to miscalculate, sight unseen and are more than happy to provide alternative sizes, styles, or different items altogether upon receipt. Just keep in mind that it is very important you do not wash clothing items before you return them as we can no longer accept them. Customers are responsible for S&H fees incurred.About OffensiveTees.com2. How long have you been in business? We've been around for over 4 years and intend to serve the public for eons to come.3. How do I know that you're a legitimate company? Check with the Better Business Bureau, assess our time doing business or, better yet, ask a friend or relative if they've heard about us or maybe even done business with us. Sometimes the best, most honest critique can come from a friend or family member who has purchased from a company in the past. If they were treated as they should have been, they'll let you know about it. If they felt they were duped or slighted in any way, they'll DEFINITELY let you know about it.There's a saying that goes: Treat a customer well, and he may tell a friend. Miscellaneous1. I do not live in the U.S. Can I order from OffensiveTees.com? Absolutely. OffensiveTees.com is not just a U.S. company, it's a global company, serving all of planet earth (or at least those with access to a postal system). We commit ourselves to providing products over the widest distribution field possible. Want to know if we have an item that you didn't see on the web site? It's likely, as we offer literally hundreds of shirts from several lines. Further, if we don't have it, we can probably get it. All you have to do is ask.As with many sections of this web site, the F.A.Q.'s content is dictated by you for you. If you think we need to cover other topics or that we haven't addressed some issue fully, please just take a few minutes to contact us by phone, fax, e-mail or mail and we'll be happy to hear your suggestion! - OffensiveTees.com Staff |
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